You may return new, unpinned, non-personalized maps within 30 days of delivery for a refund. Orders purchased in November and December have 60 days to initiate a return. Return shipping will be at the buyers expense, unless the return is a result of our error (you received an incorrect or defective item). If you have received a damaged item, please email us pictures of the damage.
To initiate a return, simply email us at: Info@PushPinTravelMaps.com and we will begin processing your return. Please securely package up the map in its original box so that it arrives back to us in new condition. Once we receive the return, we will refund the card used to place the order.
If you would like to exchange an item, please follow the return procedures listed above. After you initiate your return, simply place a new order online. That way we will start making your new map right away and get it out to you fast, so you don't have to wait for us to receive the returned item. Once we receive the return, we will issue you a refund for the returned map in accordance with our return policy above.
Due to their custom nature, personalized Push Pin Travel Maps cannot be returned or exchanged. We will print your personalization exactly how you enter it online, so please double check to make sure it is accurate before placing your order.
Shipping and Processing Time Frame - US Orders
*Please Note: In some rare cases, unexpected events such extreme weather or natural disasters may delay FedEx, UPS or USPS. We appreciate your understanding in these instances that are outside of our control.
Express shipping options are available and can be added during the checkout process. The rate is calculated based on the shipping destination. Please factor in processing times when purchasing an express shipping option. Rush Processing is possible on some orders. Please Contact Us if you have any questions about your order arriving by a certain date.
We are unable to ship our framed maps to P.O. Boxes as we ship via FedEx and they do not offer this service. Please enter a physical address at checkout.
APO and FPO Orders
We will ship to APO and FPO addresses for an additional shipping fee. In order to ship to these locations, we must ship via USPS, and their rates are much higher than our rates with FedEx. Transit time varies substantially, so we can not guarantee an arrival date for APO/FPO orders. Most orders arrive within 2-3 weeks, but occasionally, it is shorter or longer.
Other International Destinations
Incorrect Shipping Information
Shipping our maps is very expensive. If a map is returned to us due to an incorrect address, we will not reship the map without payment of additional shipping charges ($20). Please contact us at firstname.lastname@example.org to arrange reshipment.
Estimated FedEx Transit Times for US Orders