Shipping & Policies

Return Policy

You may return new, unpinned, non-personalized maps within 30 days of delivery for a refund.  Orders purchased in November and December have 90 days to initiate a return. Return shipping will be at the buyers expense, unless the return is a result of our error (you received an incorrect or defective item).  

To initiate the return, simply email us at and we will begin processing your return.  Please securely package up the map in its original box so that it arrives back to us in new condition.  Once we receive the return, we will refund the card used to place the order.


Exchange Policy

If you would like to exchange an item, please follow the return procedures listed above. After you initiate your return, simply place a new order online. That way we will start making your new map right away and get it out to you fast, so you don't have to wait for us to receive the returned item. Once we receive the return, we will issue you a refund for the returned map in accordance with our return policy above.


Personalized Maps

Due to their custom nature, personalized Push Pin Travel Maps cannot be returned or exchanged. We will print your personalization exactly how you enter it online, so please double check to make sure it is accurate before placing your order.


Shipping and Processing Time Frame - US Orders

  • All of our framed Push Pin Travel Maps are handmade to order, right here in the USA. Therefore, it may take 1 to 3 business days to process your map and get it shipped out to you. 
  • Personalized Canvas Maps and Gallery Wrapped Maps may take up to 2 to 4 business days to ship as we print the personalization directly on the map. Please note: If you request a proof of your personalization, the processing time starts after your approval of the proof. So please keep an eye on your email and spam folder to avoid order delays. 
  • We ship all framed maps via FedEx. Transit time varies by location but should not exceed 5 business days*. We are located in Denver, Colorado, so locations closer to us will arrive quicker.  Please check out the FedEx map below for transit time estimations. 
  • Orders for Map Pins purchased without a map will generally ship within 1 to 2 business days, via USPS First Class Mail.
  • Orders for our unframed DIY Map Kits are shipped within 1 to 3 business days, via USPS Priority Mail. 


*Please Note: In some rare cases, unexpected events such extreme weather or natural disasters may delay FedEx or the USPS. We appreciate your understanding in these instances that are outside of our control.


Expedited Shipping

Express shipping options are available and can be added during the checkout process. The rate is calculated based on the shipping destination. Please factor in processing times when purchasing an express shipping option. Rush Processing is possible on some orders. Please Contact Us if you have any questions about your order arriving by a certain date. 


Free Shipping

  • Shipping is free on all orders over $50 within the Continental US. 
  • We will to ship to Hawaii and Alaska for an additional shipping fee. Unfortunately, due to the size of our boxes, shipping costs are extremely high when shipping outside of the Continental US. Orders to Alaska and Hawaii are shipped via USPS Priority Mail and may take a week or slightly longer to arrive.


P.O. Boxes

We are unable to ship our framed maps to P.O. Boxes as we ship via FedEx and they do not offer this service. 


APO and FPO Orders

We will ship to APO and FPO addresses for an additional shipping fee. In order to ship to these locations, we must ship via USPS, and their rates are much higher than our rates with FedEx. Transit time varies substantially, so we can not guarantee an arrival date for APO/FPO orders. Most orders arrive within 2-3 weeks, but occasionally, it does take longer. 


Canada Orders

  • All of our framed maps are shipped via FedEx International Economy or FedEx International Priority, depending on the option selected at checkout. Most Economy orders should arrive within 3-7 days after shipping. Priority orders should arrive within 1-3 business days after shipping. Duties and Taxes are prepaid and included in the shipping fee for all International FedEx shipments. Delivery time frames are estimates only and are not guaranteed.
  • Orders for our unframed DIY kits are shipped via USPS, unless another shipping option is chosen at checkout. Duties and Taxes may be collected upon delivery with this shipping method and are the sole responsibility of the buyer. Transit time may take to 2-3 weeks and sometimes longer for DIY kits. We recommend selecting the FedEx option as your order should arrive within one week of shipping and duties and taxes will be pre-paid. 


Other International Destinations

  • We are able to ship to most International destinations for an additional shipping fee. All orders will be shipped via the shipping option chosen at checkout. Only our FedEx International Economy or FedEx International Priority options include duties and taxes. Most orders shipped using these options arrive within 1 week of being shipped. 
  • Orders shipped via USPS may take 2-3 weeks to arrive and sometimes longer. Please Note: With the USPS shipping option, the destination country may collect Duties & Taxes upon delivery. These charges are the sole responsibility of the buyer. 


Incorrect Shipping Information

Shipping our maps is very expensive. If a map is returned to us due to an incorrect address, we will not reship the map without payment of additional shipping charges ($20). Please contact us at to arrange reshipment.


Estimated FedEx Transit Times for US Orders

FedEx Transit Time Map


FedEx Transit Map Legend